Frequently Asked Questions
Everything you need to know about your next adventure with VelociRAX.
How long does shipping take for my VelociRAX order?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically delivers within 3 to 7 business days.
What is your return policy for hitch racks?
We offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs on these heavy-duty items.
Do VelociRAX products come with a warranty?
Yes, all our racks come with a comprehensive 2-year manufacturer warranty that covers defects in materials and workmanship under normal use.
Are your racks compatible with e-bikes?
Absolutely. VelociRAX systems are engineered for high weight capacities, making them ideal for transporting heavy e-bikes, mountain bikes, and road bikes alike.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I install the rack by myself?
While our racks are designed for straightforward assembly with included tools, due to the heavy-duty steel construction, we recommend having a second person assist with the initial hitch mounting.